Refund policy

30-Day Return Policy
At Evarisse & Co, you may request a return within 30 days of receiving your order.
Our 30-day return policy is offered in addition to your statutory consumer rights. Nothing in this policy limits your rights if an item is faulty, damaged, incorrectly supplied or not as described.
How to Request a Return? Email support@evarisseco.com with your order number and the item or items you wish to return. Your order number can be found in your order confirmation email.
We will provide the return address and instructions for sending your parcel. Please contact us before posting your return to ensure it reaches the correct location.
You do not need our approval to exercise a statutory right to cancel. A clear statement that you wish to cancel is sufficient, and a delay in our response does not invalidate a cancellation made within the applicable period.

Your Statutory Right to Cancel

For eligible online purchases, you may cancel without giving a reason within 14 days after the day you receive your goods. Once you notify us, you have a further 14 days to send them back.
You may inspect the goods as you would in a shop. We may make a deduction for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.
Our Extended Return Window

If you request a change-of-mind return after the statutory cancellation period but within our 30-day return window, items must be unworn, unused and in their original condition, with tags and original packaging where supplied.
Please provide your order number or another valid proof of purchase. Once we confirm eligibility under this extended policy, send the items back within 14 days of our confirmation.
These additional conditions do not restrict your statutory rights.

Return Shipping and Costs

For change-of-mind returns, you are responsible for the direct return shipping costs, provided this was disclosed before purchase.
If an item is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return shipping costs where required by law and explain how the return will be arranged.
We recommend using a tracked service and keeping your proof of postage.
We do not charge an administration or restocking fee for returns.
Damaged, Faulty or Incorrect Items
Please contact support@evarisseco.com as soon as you discover a problem. Include:
Your order number
The affected item
A description of the issue
Photographs, where reasonably available
Photographs help us assess the issue but are not a condition of exercising your statutory rights.
We will arrange an appropriate remedy in accordance with your rights. Depending on the circumstances, this may include a refund, repair or replacement. Where you are entitled to a refund, you will not be required to accept store credit instead.
The 30-day change-of-mind return window does not limit your rights concerning faulty or misdescribed goods.

Exchanges

We do not currently offer direct exchanges for changes of preference, size or style.
If you would like a different item, request a return and place a separate order for your preferred item. This does not affect any right to a replacement for faulty or incorrectly supplied goods.

Refunds
Refunds are issued to the original payment method unless we expressly agree otherwise with you.
We aim to process refunds within 2–4 business days of receiving and assessing your return. This processing target does not extend any statutory refund deadline.
For statutory cancellations, we will refund you without undue delay and within the applicable 14-day period. Where goods have been dispatched, we may withhold the refund until we receive them back or you provide evidence that you have sent them back, whichever occurs first.
When you cancel an entire order under your statutory rights, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for upgraded delivery is not refundable under a change-of-mind cancellation.
We will email you when your refund has been issued. Your bank or payment provider may take additional time to display the funds.
If the refund has not appeared within 15 business days of our confirmation, contact support@evarisseco.com.

Cancellations and Order Changes

If you need to cancel or change an order, contact support@evarisseco.com as soon as possible, preferably within six hours of placing it.
We will make reasonable efforts to stop dispatch or accommodate a requested change. However, we may be unable to intercept an order that has already entered fulfilment.
If your parcel has already been dispatched, you may need to return it using the instructions we provide.
The six-hour timeframe is a practical request to help us act quickly. It does not replace or restrict your statutory right to cancel.

Contact Us

For assistance with a return, cancellation or refund, contact:
Evarisse & Co
Email: support@evarisseco.com
Website: evarisseco.com